U SleepWell- Sleep Apnea Solutions

1 Items

Returns Home




The Australian Health Regulations, do not permit the exchange of a used pillow or pillows, for health reasons we comply with the laws. Please consider and choose carefully.
To exchange for a similar product you will need to first insure the goods to be exchanged are safely and properly packed and in a ‘as new’ condition. You need to provide us with a receipt as proof of dispatch together with the courier or freight company’s details for tracking the goods. We cannot replace or issue refund if your goods are lost or stolen in transit.
To make a refund for goods, because the product has a manufacturing defect or damaged in transit, the goods must be;
Returned within 7 days.
Returned with a copy of the invoice
The goods must be unused, and in original condition.
The goods must not be damaged.
The customer must pay the return freight.
If the good are deemed to have been used or soiled, there will be no refunds. The customer will have the option to take back the goods at Customer’s expense, or for health reasons, the goods will be destroyed.

Supplier retains the right to accept returned goods wholly at their discretion outside the existing terms of goods being defective or damaged. An Administration and Handling fee of 15% will apply on returned goods.  Additionally, all delivery/transport fees upon return of goods will be the sole responsibility of the Customer.   Customer hereby indemnifies the Supplier of any loss incurred in the event of goods returned. 

May replace defective goods or issue a refund. If replacement is required, then the defective goodsmust be returned in original condition, unused and securely packaged. Returned within 7 days. Attach original invoice and freight receipt. Accept that for Customers outside Australia, due to significant freight costs involved, we cannot offer refunds on any grounds. Please consider your selection carefully.